Products seem to go down when you need them the most! Keep your tape storage products operational with engineers, certified parts, support, and all the resources necessary standing by to respond quickly. Just like an insurance policy we will be there to keep your storage products operating correctly. Pinetree's maintenance agreements include all parts, labor and support. Looking for an engineer when you have a problem is not the thing to do when your running a business and downtime is expensive. Pinetree Peripherals offers on-site service throughout North America.
We provide maintenance agreements for ADIC ®, M4 Data ®, Fujitsu ®, StorageTek ®, Overland Data ®, Quantum ® and other smaller tape drives. Service agreements are offered on SUN/Storagetek ®, Quantum ®, ADIC ®, and M4 Data ® storage libraries. Prices vary according to brand names and model numbers. Prices vary according to brand names and model numbers.
Our fixed maintenance pricing will provide you with the peace of mind that when a problem arises, you have knowledgeable people that are there to help.
When you need service you call directly to Pinetree’s Support Center were you will speak directly to a service engineer that knows the product. With our variety of maintenance plans we are sure we have the option that fits your business requirements and if we don't, we can customize a plan just for you. Due to the fact that we provide our engineers with complete parts kits, our repairs are completed 98.9% of the time on the first visit. This is important when downtime is money lost!