Pinetree Peripherals

The most common problems with the 9940B tape drives is the failure of the motor flex. There is a certain vintage of the flex that was produced using a different material than in the 9940A units. After a period of time, the material breaks down and cracks. The symptoms range from tapes being stuck in the drive, to motor diagnostics failing during drive wake-up testing (at power on). We have been very successful at repairing these units.

The next most common problem we see is shipping damage. Most of the time, we can fix these drives if the head hasn’t been damaged beyond repair. Great care should be taken when handling and/or shipping these drives.

This week we have successfully repaired the power supply 31433570x (03, 04 , 01). The process is developed and has been verified to repair and test this power supply. We can repair and test the unit with two(2) days time. Call for pricing.

The results from our measured quality program had a story tell. The story was very positive which allows us to change our warranty policy to 1 year. Give a call.

The team has taken on the challenge to deliver 20 vertical 9 track tape units. They have found all the parts needed to assemble these unit within the time frame set by the customer. Great job and hats off to all involved.

Pinetree Peripherals 1nc will offer a 1 year warranty on repairs and sales of tape storage products. This is in effect as of July 1 2008.

The quality report has been assembled and shows that Pinetree Peripherals 1nc has exceeded our goal of 2% failures by a large margin. The return rate for units sold was .42% and for repairs 1.35%. Both of these values represent our commitment to improved quality ongoing. We are proud of this record and will work to keep it. The ISO 2004 processes are being used to accomplish this level of success. The measurement includes all products and repairs that are preformed at Pinetree Peripherals 1nc. Each time we add a new repair process or a different part that we are repairing the learning process takes some time and the returns are included in this number.

Pinetree has repaired enough Storagetek / Sun units to measure the quality of our repairs. At this time the measured quality is 100%. The units have repaired for several different customers which give the measurement of quality a wide spread of usage. Turn around time for the repairs is 3 to 5 days standard with the expedite of 1 to 2 day for a fee. We are proud of this record.

The success of our repair process continues to grow. The failure rate is less than .01% at this time. Pinetree Peripherals 1nc. uses processes based on ISO 9002 to achieve the quality level.

Pinetree Peripherals has Quantum SDLT 320 drives for sale. These carry a 6 month warranty and are ready to ship. We repair and provide on site service for the Quantum SDLT 320 drives. Call for detail and to receive a quote.

The process to repair the robot for the SL500 has passed the 10 units repaired with no failures reported. The turn around time is 5 days. Robots are tested in a SUN/STK SL500 after repairs are completed. Call for a RMA and a quote.