M4 data library MF20 is still repairable with new parts. The DLT repair for this unit is also available from Pinetree Peripherals 1nc.
Okay, now that we have satisfied the marketing department, it is time to present some real information. As the tape backup industry continues to contract due to mergers and acquisitions, it appears that service agreements for maintenance, are becoming less and less favorable for the customer.
Pinetree can provide the means for you to keep those paid for tape drive and library assets up and running, without breaking the bank. We realize times are tough, no matter what the economists keeps saying, so here at Pinetree our mission is to offer you choices!
If you have the technical expertise to troubleshoot and identify problem components, Pinetree can repair or replace those units. Whether you need a whole tape library, individual DLT, AIT or LTO tape backup drives, a robotic hand or something as small as a target. We have the inventory and the technical expertise to provide those replacement in three to five business days. If you need it today, Pinetree offers “hot-swap” advance exchange services for our customers. Give us a call today, and we can ship it out before the end of business, if we have the part in stock.
If you have cut back on your technical personnel, Pinetree can offer on-site support service, either by a service agreement or on a as-needed one-time basis. Our service agreements can cover as many or as few of the units you need covered, regardless whether or not they are still production. Our field engineers are provided with the parts and have the skills available to fix your problem on their first visit.
Pinetree offers an industry leading, one-year warranty on ALL tape backup drive repair services, drives and FRU sub-assemblies.
Questions? Comments? Give us a call at 1-(303) 776-5066, or click here to send us an e-mail.