Pinetree Peripherals

The quality report has been assembled and shows that Pinetree Peripherals 1nc has exceeded our goal of 2% failures by a large margin. The return rate for units sold was .42% and for repairs 1.35%. Both of these values represent our commitment to improved quality ongoing. We are proud of this record and will work to keep it. The ISO 2004 processes are being used to accomplish this level of success. The measurement includes all products and repairs that are preformed at Pinetree Peripherals 1nc. Each time we add a new repair process or a different part that we are repairing the learning process takes some time and the returns are included in this number.

Pinetree has repaired enough Storagetek / Sun units to measure the quality of our repairs. At this time the measured quality is 100%. The units have repaired for several different customers which give the measurement of quality a wide spread of usage. Turn around time for the repairs is 3 to 5 days standard with the expedite of 1 to 2 day for a fee. We are proud of this record.

The success of our repair process continues to grow. The failure rate is less than .01% at this time. Pinetree Peripherals 1nc. uses processes based on ISO 9002 to achieve the quality level.

Pinetree Peripherals has Quantum SDLT 320 drives for sale. These carry a 6 month warranty and are ready to ship. We repair and provide on site service for the Quantum SDLT 320 drives. Call for detail and to receive a quote.

The process to repair the robot for the SL500 has passed the 10 units repaired with no failures reported. The turn around time is 5 days. Robots are tested in a SUN/STK SL500 after repairs are completed. Call for a RMA and a quote.

In recognition of the contribution to Pinetree Peripherals for the past 3 year Jeff has been promoted to VP Pinetree Peripherals Florida Operations. His knowledge and experience has contributed to the success of Pinetree Peripherals.

Pinetree has been repairing the DLT and SDLT drives for the past 5 years. The quality process used is based on ISO9002 processes. The turn around time is 5 days in the facility. The failure rate is being measured and will be published in June 2008. This gives enough data to statistically valid. It will cover a year of repairs and over 300 units. We are looking to increase the number of repairs. Call for pricing.

Pinetree Peripherals 1nc has proven the repair process for 9710 hand repair. The test had no failures upon install or during the warranty period. All repairs are extensively tested in the library. At this time our turnaround time is 3 to 5 days. For pricing call or e-mail Michele. The number is 303*776*5066 or mlucy@pine1nc.com.

The process to repair the hands for the L700/180 part number 3036638xx has proven successful with no failures reported. We believe the process is mature and can produce consistent results. Call or e-mail Pinetree1nc.com for schedule and pricing.

The project to repair the M2488 tape unit is still active. Pinetree has repair capability for most of the units. Pinetree can also provide tested parts for sale.